Shipping policy

Shipping Policy

Last Updated: August 16, 2026

This Shipping Policy explains how orders placed through CROW TIMBER, operated by KENNETH SNYDER LLC, are processed and delivered.

Shipping Destination

CROW TIMBER serves customers in New Zealand.

Delivery availability may depend on the customer's location and the products included in the order.

Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may take longer during periods of unusually high demand.

Estimated Delivery Time

Estimated delivery is generally:

5–12 business days after dispatch.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.

Delays may occur due to:

  • Carrier delays;

  • Customs procedures;

  • Severe weather;

  • Public holidays;

  • Remote delivery locations;

  • Incorrect shipping information;

  • Circumstances outside our reasonable control.

Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking systems may take some time to display the first update.

Shipping Address

Customers are responsible for providing complete and accurate delivery information.

If you discover an error after placing an order, contact:

support@crowtimber.com

We cannot guarantee that shipping details can be changed after an order has entered fulfilment.

Customs, Duties and Taxes

International shipments may be subject to GST, customs duties, import taxes, or other charges depending on the circumstances of the order.

Where such charges are not collected at checkout, customers may be responsible for charges imposed by the relevant authorities or carrier.

Lost or Damaged Shipments

If your order appears to have been lost in transit or arrives damaged, contact support@crowtimber.com with your order number and relevant information.

We will investigate the issue and provide an appropriate resolution in accordance with applicable law.

Contact

CROW TIMBER
Operated by KENNETH SNYDER LLC
2307 Kolby Way
Houston, TX 77073
United States

Email: support@crowtimber.com