Terms of service

Terms of Service

Last Updated: August 16, 2026

Welcome to CROW TIMBER.

These Terms of Service govern your use of our website, online store, products, and services.

CROW TIMBER is operated by:

KENNETH SNYDER LLC
2307 Kolby Way
Houston, TX 77073
United States

Email: support@crowtimber.com

By accessing our website or purchasing from us, you agree to these Terms.

1. Online Store Terms

You must use our website and services only for lawful purposes.

You may not use our services to violate applicable laws, infringe the rights of others, distribute malicious software, or interfere with the security or operation of our website.

2. Products

We make reasonable efforts to display product descriptions, dimensions, specifications, images, colours, and other information accurately.

Actual product appearance may vary slightly because of manufacturing variations, lighting, photography, natural materials, or differences between displays.

3. Prices

Prices displayed on our website may change without prior notice.

The applicable purchase price is generally the price presented and accepted when the order is placed, subject to genuine errors and applicable law.

Applicable shipping costs, taxes, or other charges will be displayed or communicated where required.

4. Orders

Submitting an order does not necessarily constitute final acceptance.

Where permitted by law, we may refuse or cancel orders for legitimate reasons, including:

Product unavailability;
Payment failure;
Incorrect pricing or product information;
Suspected fraudulent transactions;
Shipping restrictions.

If we cancel an order after collecting payment, an appropriate refund will be issued.

5. Payments

Customers must provide accurate and authorised payment information.

Payments may be processed through third-party payment services available through our Shopify store.

6. Shipping

Delivery estimates are provided for informational purposes and may be affected by circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy and applicable consumer law.

Nothing in these Terms excludes consumer rights that cannot legally be excluded.

8. New Zealand Customers

Customers located in New Zealand may have statutory rights and remedies under applicable New Zealand consumer protection legislation.

Nothing in these Terms is intended to exclude, restrict, or modify rights that cannot legally be excluded.

9. Intellectual Property

Original website content, branding, graphics, text, design elements, and other materials owned by CROW TIMBER or its licensors may be protected by intellectual property laws.

Unauthorised commercial reproduction, modification, or distribution is prohibited.

10. Third-Party Services

Our website may integrate with or contain links to third-party services.

Third parties operate under their own terms and policies, and we are not responsible for services or content outside our reasonable control.

11. Prohibited Activities

Customers may not:

Use our services unlawfully;
Commit or attempt fraud;
Interfere with website security;
Upload malicious code;
Attempt unauthorised access;
Infringe intellectual property rights;
Provide deliberately false or misleading information.

12. Limitation of Liability

To the maximum extent permitted by law, CROW TIMBER and KENNETH SNYDER LLC will not be responsible for indirect, incidental, special, or consequential losses where such liability may legally be excluded.

Nothing in these Terms excludes liability or statutory rights where exclusion is prohibited by applicable law.